Common Questions From Around The Shop
Do we offer financing?
UNFORTUNATELY, WE DO NOT OFFER FINANCING AT THIS TIME
Do we install client supplied parts?
No. We want to ensure every client receives the best possible outcome so we only put in parts that we know and trust. Additionally, we warranty most parts and labor 36,000 miles and/or 36 months.
Do we charge storage fees?
We do charge storage fees. They begin 10 days after you have been notified your vehicle is ready for pick up. It is $15/day.
Will you read my “check engine” light codes at no charge?
Yes! Reading the codes gives us more information about where the problem may be. Based on that code, we can follow a diagnostic procedure to get more information and ultimately, confirm the problem causing the concern.
Do we charge for our diagnostic time?
Yes! As stated above, we read the codes for your warning light at no charge. Then we take that information and follow a diagnostic procedure. Our ASE certified technicians have the knowledge and expertise to minimize the time spent in order to get you answers as quickly as possible. Most diagnostic concerns take at least an hour of diagnostic time.
Is our shop a NC inspection station?
Yes! We do our best to work by a schedule so please call and we’ll schedule an appointment. The appointment should only take about 30 minutes of your time to complete just the state inspection.
Do we sell and install tires?
Yes! We do not sell used tires but we can certainly get you options for new tires based on your needs and budget.
Do we work on hybrid and/or electric cars?
Yes! However, there are exceptions. Please call us to discuss your particular situation and vehicle. We’ll be happy to let you know if we have any limitations.
Will my warranty be voided by using your facility?
No! The Magnusen-Moss Act was created to give you the rights to take your vehicle anywhere you so choose for service without voiding the warranty.